Customer service roles
Additional information
Hello, In the NYC metro area (i.e. AirTrain @ EWR & JFK), I frequently see "Customer Service Manager" positions, but have yet to see any customer service representatives. Are the CSR positions outsourced to a subcontractor? I do see CSR positions in other geographic areas from time-to-time.
Henry F. asked a question to Operations / Opérations
Category: Open positions
Date asked: Monday, May 6, 2024
Last reviewed: Thursday, July 11, 2024
Afonso V.
Employer Brand Lead
Hi Henry. All available positions can be found here: https://jobsearch.alstom.com/
Monday, May 13, 2024
Henry F.
Thank you, Afonso. I finally saw the specific position I was looking for, "AirTrain Agent," appear. It is a very market specific (branded) job title as opposed to the more generic "customer service representative" job titles I have seen in various markets. What is now even more appealing to me is not just knowing the position exists with Alstom (as opposed to being outsourced), since it rarely shows up, it speaks volumes about (low) employee turnover.
Working on my application!
Tuesday, July 9, 2024
Afonso V.
Employer Brand Lead
Great! Good luck! On this platform you can research about what my colleagues find valuable about working at Alstom.
Tuesday, July 9, 2024
Henry F.
Thank you very much. I've read much about Alstom on here, LinkedIn and elsewhere. I have no doubts about the company itself, its values, treatment of employees, etc. I simply want to get in, work hard to demonstrate my value and work my way up.
Tuesday, July 9, 2024
Henry F.
Hello again Afonso, Just a quick FYI that I did apply last night. I made the extra effort and took a reasonable guess at addressing my cover letter to the person I believe is the hiring manager at JFK.
Thursday, July 11, 2024